Last updated: September 2, 2026
We collect information that you provide directly to us when you use our services, including your name, email address, and details about your card recovery request. We may also collect information about the ATM location and incident circumstances to facilitate service delivery.
We use the information we collect to provide and improve our services, communicate with you about your request, coordinate with ATM operators and banks on your behalf, and fulfill legal obligations. We do not sell your personal information to third parties.
We may share your information with ATM operators and service providers as necessary to complete your card recovery request. We may also share information when required by law or to protect our rights and safety.
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Case records are typically maintained for seven years in accordance with Australian business record-keeping requirements.
You have the right to access, correct, or delete your personal information. You may also object to processing or request data portability. To exercise these rights, contact us at [email protected].
We use cookies to improve your experience on our website. You can control cookie preferences through your browser settings. See our Cookies Policy for more details.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.
If you have questions about this privacy policy, please contact us at [email protected].